Privacy notice
Last updated 3 October 2026
Hospitality helps you understand a health insurance policy. To do that it has to read the policy, and a health insurance policy is personal: it can name you, your family and your health conditions. This notice explains exactly what happens to it, in plain terms. The short version: we do not keep your document, and you can delete everything this site saved in your browser at any time.
1.What we handle
- Your policy document — text you paste, or a PDF you upload, which we convert to text on our server.
- Details you enter — the reason for admission you pick, where you are starting from, expected length of stay, and any hospital you choose.
- Questions you type into “Ask about your cover”.
- Your IP address, briefly, to stop any one person sending too many requests (see section 5).
2.Why we use it
Only to explain your cover to you: to read your policy, find the clauses that matter, compare hospitals against them and answer your questions. We do not use it for advertising, we do not sell it, we do not build a profile of you, and we do not use your document to train any AI model. We ask for your consent before reading your own document, and we do not read it without that consent.
3.Where it goes
Our server reads the document while it works on your request and then discards it. We have no database. We do not write your document, its contents, your details or your questions to disk or to our logs.
Our AI provider, Anthropic, receives the text of your document, and your questions, so it can read them. This is the one place your document goes outside Hospitality. It may be processed outside India. Anthropic handles it under its commercial terms — see Anthropic’s own privacy policy for how long it keeps API data and how it protects it. (In the public preview, your own documents are not sent to Anthropicat all; only the built-in samples can be read.)
Your browser keeps your session — the document, our reading of it and your choices — in this tab’s session storage, so the pages can share it. It is cleared when you close the tab. Your light/dark preference is kept in local storage.
Our hosting provider may keep standard request records, such as IP addresses and the time of each request, under its own policies.
5.How long we keep it
- Your document, details and questions: not kept by us at all.
- In your browser: until you close the tab or delete it.
- Your IP address, for limiting requests: at most 20 minutes, after which the counter expires.
6.Your choices and rights
Delete it now. Use “Delete my data” at the foot of any page to remove everything this site saved in your browser. Closing the tab does the same for your session.
Withdraw consent. You can stop at any time. Because we keep nothing, withdrawing consent and deleting your data are the same step.
Under India’s Digital Personal Data Protection Act, 2023, you can ask us about how your data is handled, ask for it to be corrected or erased, nominate someone to act for you, and raise a grievance. Write to the privacy contact we will publish here before launch. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.
7.Children
Hospitality is for adults. If you are under 18, please ask a parent or guardian to use it with you, and to give consent on your behalf.
8.Other people's information
A family policy names other people. Please only add a policy if you are the policyholder or are helping them with their permission — for example, as a caregiver during an admission.
9.Changes to this notice
If we change how your data is handled, we will update this page and its date, and ask for your consent again before reading a new document.
See also: Privacy notice · Terms of use · What Hospitality will never do